This statement sets out our policy relating to how we look after the personal information we collect including the kinds of personal information we collect, why we collect it, and how we hold, use and disclose it.
We comply with all relevant privacy laws where we operate, including the requirements applicable to us under the Privacy Act 1988 (Cth) and relevant State laws and are committed to protecting your privacy as follows:
Customers and Road Users
We take the privacy of customers and road users seriously. More detailed information about the privacy of customers and road users can be found on the website of our preferred tolling provider Linkt.
What Information Do We Collect and How Do We Collect It?
When you submit information using the comments/feedback form on our website we collect your name, e-mail address, contact information and details of your comment/feedback.
When you contact us by e-mail we may collect your e-mail address and details of your correspondence.
When you contact us by phone we may collect your name, address, phone number and email.
We also collect licence plate numbers, photos and videos of vehicles (which may include occupants in vehicles or people on the roadside), insurance and contact details if you are involved in an accident on our roads.
We collect information about people who visit our sites and our offices. This may include photographs and videos of you when you are in or near our sites or offices.
We collect information about people who are our contractors, suppliers and business partners, or who are employed by our contractors, suppliers and business partners. The information we collect focuses on information needed to conduct business with that individual or party.
We may also receive your personal information from Transport for New South Wales service providers who provide services in respect of our roads.
We may also collect information about use of your vehicle or your travel arrangements, such as other roads that you use, driving and travel patterns.
If you do not provide us with the personal information described above, depending on the nature of your comments, feedback or enquiries, we may not be able to respond back to you and may be unable to provide you with services that you may request or require.
Collection of Sensitive Personal Information
Some of the personal information we collect is considered ‘sensitive information’ under certain privacy laws. For example, sensitive information we collect may include:
- health information (e.g. in connection with road incidents, impact of construction work, sick leave, vaccination status or medical checks on job applicants and staff); and
- criminal record (e.g. police checks on job applicants and staff).
We will only collect sensitive information about you with your consent or if we are otherwise allowed or required by law to collect that information.
IP Address and Cookies
In order to monitor and improve the performance of our website, we may track your IP address, hardware settings, browser type, browser language and your session time. This information cannot be used to identify you and remains anonymous.
We may place a cookie in the browser files of your computer. The cookie does not contain any personally identifying information. It will however enable us to:
- relate your use of the site to information that you have specifically and knowingly provided to us, such as through any services we may provide via our website; or
- allow your browser to track searches you have performed on our website.
If you wish not to take advantage of cookies, you may configure your browser not to accept them (although this may disable or render unusable some of the features of our online services).
Why Do We Collect, Hold, Use and Disclose Your Information?
We collect, hold, use and disclose your personal information:
- to reply to you using any of the contact information provided to us.
- where you have so requested, to provide you with an e-mail newsletter, and we will also provide you with the option to unsubscribe from our newsletter mailing list at any time.
- to contact you by phone, fax, post, or e-mail regarding your enquiry / feedback / comments / complaints.
- to compile demographics for the development of product offerings to provide you with services or conduct other business with you.
- to undertake administrative or operational activities associated with managing and operating our roads.
To Whom Can Your Information Be Disclosed?
We may disclose your personal information to our related bodies corporate, government agencies, service providers, Transport for New South Wales, insurance companies, other toll road operators, emergency services and our advisers.
On no account will we give, sell, trade, rent or otherwise supply personal user information to any other third-party organisation, except where you have consented to this, or where it is reasonable to do so in the provision of services to you.
We may be required to provide your personal information where the law requires, for example, in response to a subpoena, warrant, or request from a government law enforcement agency, or as required under legislation and regulations applying to our roads.
We may disclose your personal information to recipients that are located outside Australia to perform services in connection with our roads.
We may disclose personal information to overseas contractors and may use off-shore servers for the purposes of data storage. We have engaged contractors in the Philippines, and certain other countries, and may disclose certain personal information to those contractors.
We will take commercially reasonable steps to ensure that any overseas recipient does not breach the Australian Privacy Principles (other than Australian Privacy Principle 1) in relation to the personal information.
How do we secure your information?
We use reasonable safeguards and security measures to ensure personal information we hold about you is protected from risks such as misuse, interference, unauthorised access, modification or disclosure. We use a number of physical and electronic measures to protect your information.
Personal information is only retained for as long as is necessary for the identified purposes or as required by law.
How Can You Access Your Personal Information or Make a Privacy Complaint?
|Tolling Customer Ombudsman||Office of the Australian Information Commissioner|
|PO Box 7095||GPO Box 5218|
|Hawthorn North VIC 3122||Sydney NSW 2001|
|Phone: 1800 145 009||Phone: 1300 363 992|
|Email: firstname.lastname@example.org||Email: email@example.com|
|Website: http://www.tollingombudsman.com.au||Online: https://www.oaic.gov.au/privacy/privacy-complaints/|